{"id":2685,"date":"2026-10-20T14:04:05","date_gmt":"2026-10-20T05:04:05","guid":{"rendered":"https:\/\/zenport.io\/?p=2685"},"modified":"2026-10-20T14:04:05","modified_gmt":"2026-10-20T05:04:05","slug":"askzenport-ai-support-chat-launch-en","status":"publish","type":"post","link":"https:\/\/zenport.io\/en\/askzenport-ai-support-chat-launch-en\/","title":{"rendered":"ZENPORT Introduces AI Support Chat \u201cAskZENPORT\u201d \u2014 In-App Guidance on Navigating ZENPORT and Field Definitions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong><strong><strong>Answers based on ZENPORT\u2019s official manuals, in Japanese or English<\/strong><\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tokyo, Japan \u2014 [October 20], 2026 \u2014 Zenport Inc. (Head Office: 1-9-2 Marunouchi, Chiyoda-ku, Tokyo; CEO: Fumiyuki Ota; \u201cZenport\u201d) has added \u201cAskZENPORT,\u201d an AI support chat for questions about how to use ZENPORT and what the fields on its screens mean, to ZENPORT, the global supply chain data hub. AskZENPORT is now available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AskZENPORT opens from the bottom-right corner of the ZENPORT screen. Users type a question while logged in to ZENPORT, and AI answers based on ZENPORT\u2019s official manuals. AskZENPORT supports both Japanese and English.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u25a0 Background<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">ZENPORT brings together global supply chain data\u2014orders, shipments, containers\u2014across companies in different roles, such as importers, exporters, freight forwarders, and warehouses. To support a wide range of use cases, its screen fields are defined down to the details of the work: a single date, for example, can carry an initial plan, revisions, and an actual result.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Until now, users who were unsure how to do something or wanted to confirm what a field meant had two options: consult the manuals or contact ZENPORT support. Time spent searching or waiting for an answer stops the work at hand, and users had asked for a way to check on the spot, within the screen.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u25a0 What AskZENPORT Offers<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/zenport.io\/wp-content\/uploads\/2026\/10\/b01945070e768d0aa981a64b5ef04f50-1024x538.png\" alt=\"\" class=\"wp-image-2686\" srcset=\"https:\/\/zenport.io\/wp-content\/uploads\/2026\/10\/b01945070e768d0aa981a64b5ef04f50-1024x538.png 1024w, https:\/\/zenport.io\/wp-content\/uploads\/2026\/10\/b01945070e768d0aa981a64b5ef04f50-768x403.png 768w, https:\/\/zenport.io\/wp-content\/uploads\/2026\/10\/b01945070e768d0aa981a64b5ef04f50-1536x806.png 1536w, https:\/\/zenport.io\/wp-content\/uploads\/2026\/10\/b01945070e768d0aa981a64b5ef04f50-2048x1075.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. <strong>Accessible from the bottom-right corner, at any time<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AskZENPORT opens from a button at the bottom right of any ZENPORT screen. It remains accessible even while a detail panel is open alongside, so users can ask questions without interrupting their work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. <strong>Guidance on navigating ZENPORT and field definitions<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">AskZENPORT answers questions such as \u201cHow do I create a shipment?\u201d or \u201cWhat does this date refer to?\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. <strong>In Japanese or English<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Because AskZENPORT supports both Japanese and English, staff at overseas sites and at overseas trading partners can use the same chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AskZENPORT may not be able to answer questions on matters the official manuals do not cover.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u25a0 Company Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Company name: Zenport Inc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Address: GranTokyo South Tower 11F, 1-9-2 Marunouchi, Chiyoda-ku, Tokyo 100-6611, Japan<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Representative: Fumiyuki Ota, CEO<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Business: Development and provision of an AI-native ontology platform for global supply chains (ZenRead, ZenMapping, Zentology). Under the banner \u201cConnect without asking partners to change,\u201d Zenport is the proponent of \u201cFit to Ontology\u201d\u2014\u201cHere, it is AI, not humans, that performs the Fit.\u201d The AI that fits, not the human.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">URL: <a href=\"https:\/\/zenport.io\/\">https:\/\/zenport.io<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u25a0 Media Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zenport Inc., Public Relations \u2014 <a href=\"https:\/\/zenport.io\/contact\/\">https:\/\/zenport.io\/contact\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Answers based on ZENPORT\u2019s official manuals, in Japanese or English Tokyo, Japan \u2014 [October 20], 2026 \u2014 Zenpor&#8230;<\/p>\n","protected":false},"author":10,"featured_media":2331,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_locale":"en_US","_original_post":"https:\/\/zenport.io\/?p=2682","footnotes":""},"categories":[7,8],"tags":[],"class_list":["post-2685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en","category-press-en","en-US"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ZENPORT Introduces AI Support Chat \u201cAskZENPORT\u201d \u2014 In-App Guidance on Navigating ZENPORT and Field Definitions | ZENPORT<\/title>\n<meta name=\"description\" content=\"On [October 20], 2026, ZENPORT announced the launch of \u201cAskZENPORT,\u201d an AI Support Chat that answers questions about how to use ZENPORT and what screen fields mean. 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