ZENPORT Introduces AI Support Chat “AskZENPORT” — In-App Guidance on Navigating ZENPORT and Field Definitions
Answers based on ZENPORT’s official manuals, in Japanese or English
Tokyo, Japan — [October 20], 2026 — Zenport Inc. (Head Office: 1-9-2 Marunouchi, Chiyoda-ku, Tokyo; CEO: Fumiyuki Ota; “Zenport”) has added “AskZENPORT,” an AI support chat for questions about how to use ZENPORT and what the fields on its screens mean, to ZENPORT, the global supply chain data hub. AskZENPORT is now available.
AskZENPORT opens from the bottom-right corner of the ZENPORT screen. Users type a question while logged in to ZENPORT, and AI answers based on ZENPORT’s official manuals. AskZENPORT supports both Japanese and English.
■ Background
ZENPORT brings together global supply chain data—orders, shipments, containers—across companies in different roles, such as importers, exporters, freight forwarders, and warehouses. To support a wide range of use cases, its screen fields are defined down to the details of the work: a single date, for example, can carry an initial plan, revisions, and an actual result.
Until now, users who were unsure how to do something or wanted to confirm what a field meant had two options: consult the manuals or contact ZENPORT support. Time spent searching or waiting for an answer stops the work at hand, and users had asked for a way to check on the spot, within the screen.
■ What AskZENPORT Offers
1. Accessible from the bottom-right corner, at any time
AskZENPORT opens from a button at the bottom right of any ZENPORT screen. It remains accessible even while a detail panel is open alongside, so users can ask questions without interrupting their work.
2. Guidance on navigating ZENPORT and field definitions
AskZENPORT answers questions such as “How do I create a shipment?” or “What does this date refer to?”
3. In Japanese or English
Because AskZENPORT supports both Japanese and English, staff at overseas sites and at overseas trading partners can use the same chat.
AskZENPORT may not be able to answer questions on matters the official manuals do not cover.
■ Company Overview
Company name: Zenport Inc.
Address: GranTokyo South Tower 11F, 1-9-2 Marunouchi, Chiyoda-ku, Tokyo 100-6611, Japan
Representative: Fumiyuki Ota, CEO
Business: Development and provision of an AI-native ontology platform for global supply chains (ZenRead, ZenMapping, Zentology). Under the banner “Connect without asking partners to change,” Zenport is the proponent of “Fit to Ontology”—“Here, it is AI, not humans, that performs the Fit.” The AI that fits, not the human.
URL: https://zenport.io
■ Media Contact
Zenport Inc., Public Relations — https://zenport.io/contact/
